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[sankatm7]

I have a TCL 4K Roku TV. Don't know the exact model but was purchased in 2020. Issue I'm running into started about a week or two ago. When I navigate the tiles to select the app I want to use, the selector will jump back to the top left most tile as soon as I press "OK" on the remote.

For example I turn on my TV, it defaults to the home screen with all the app tiles, and I can navigate to say the far right tile on the second row and when I press "OK" the selection will jump back to that top left most tile. So it's not me accidentally hitting one of the arrows or something and accidentally selecting an app tiles next to be one I want. It's jumping multiple rows and tiles away from my selection. Always back to that top left most tile.

I can even sit there and wait a few extra seconds before navigating and selecting the app tile I want and this issue will still happen. It doesn't happen 100% of the time but often enough to be super annoying. I've already reset the TV, didn't help.

[RokuJanadeeK · Accepted solution]

Hi @sankatm7,

Welcome, and thank you for posting here in the Roku Community!

We appreciate the troubleshooting steps you've done so far and we'd like to look closely into this concern. We would suggest the following steps to see if the same issue persists on your device.

• Change the batteries of your remote with new ones.
• Download the Roku mobile app, use the remote feature, and check if the same tile skipping exists when navigating using the mobile app remote feature. (You can refer to this support article on how to connect your phone to a Roku streaming device with the Roku mobile app.)

Please keep us posted on what you find out after doing so.

All the best,
Janadee