Discussions

[Pflash12]

I have 2 Roku Tvs. Older one: When I go to TV Guide the antenna/local channels (like 2.1, 18.1, 24.1 (ABC) etc. all immediately pull up and show what is playing on each channel at what time as it should. I just bought a new Roku brand 55” plus tv and the Tv guide only works on the live channels that are not numbered i.e. internet channels BUT My antenna/air channels show “no information”. If I select an antenna channel THEN the info fills in. But I have to redo this every time I turn Tv on again. HELP PLEASE! So frustrating I don’t want to return it!

[RokuJechealR]

Hi @Pflash12

Welcome, and thanks for posting to the Roku Community!

We appreciate you for bringing this to our attention about the behavior you've encountered with the Live TV guide on your Roku TV.

In this case, we will coordinate this with the team to conduct a thorough investigation. And please provide us with additional information such as follows:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• A photo of what you see when you open the Live TV Guide.

Feel free to keep us posted with the details.

All the best,
Chel

[Rjvthunderbolt]

I have the same issue and am waiting for a response. My thread is:
https://community.roku.com/t5/Discussions/Roku-brand-channel-guide-quot-No-Information-quot/m-p/9937...

[RokuJechealR]

Thanks for keeping us posted, @Rjvthunderbolt.

We have already passed along your concerns and details to the appropriate Roku team.

The team is hard at work investigating the issue. As of now, we still haven't received any feedback, but rest assured that we'll send the update once we have it.

We appreciate your patience while we investigate this issue.

All the best,
Chel