Discussions

[user1029]

[user1029]

[Sassy_Frassy]

With so many complaints, looks like Roku would come up with a fix. I've been having the same issue with my Hisense Roku tv. It gets the updates....WHEN available.  I've had it kick back to the home screen up to 6 times in a 15 min. span. I've gone thru doing restarts, unplugging it for 20 min. Even unplugged my router and rebooted both. And it would still happen.  

A Walmart employee in the electronics dept. suggested changing the batteries in the remote control. At least it is the cheapest way to fix, if that's the issue. So far, it's been on nearly an hour and still working.  We'll see.

[Sassy_Frassy]

Well, that failed!  It lasted a little bit longer, but kicked it back to the home screen. So I know now it is not a remote control issue. I'm bout ready to throw this chinese made carp out the door.

[RokuJechealR]

Hi @Sassy_Frassy,

Thanks for posting to the Roku Community!

We understand you are having trouble streaming on your Hisense Roku TV, and we apologize for any inconvenience this has caused you. We also appreciate the steps you took to resolve the issue.

We'd be more than happy to look into this further. For us to help you better, we will ask a set of questions to isolate the issue:

• When did you notice the issue started?
• What is the OS version of your Roku device?
• Does the issue only occur on a specific channel or all the channels installed on your Roku device?
• Are you encountering any error codes or messages when accessing the channel?
• Have you tried removing the channel where you observed the issue from the Roku home screen? If so, did you restart your device afterward? After it loads up again, did you add the channel and try playing content again?

Please keep us posted about the behavior you are experiencing. We will be more than happy to continue assisting you. We look forward to hearing from you.

All the best,
Chel