@atc98092 wrote:
@Mhelenek wrote:
I have a Roku TCL TV, so no Roku stick. I also don’t use earbuds and have the same problem. It’s possible though that this remote, (which is new and not factory with my tv) is draining for the same reason. Danny from Roku has been of 0 help so far though.
Every Roku TV I've seen has only come with an IR remote. They don't 2-way communicate with the device, and only use power when a button is pressed. There might be a stuck button that is causing a constant IR signal, and that could run the battery down. You can check the remote by looking at the front through a digital camera, such as a phone camera. If you see a flashing light, even when you aren't pressing a button, that's the problem. If there's no flashing unless you press a button, then the remote is likely defective.
Roku does not provide hardware support for the TVs, as they are not the manufacturer. If the remote is defective you would need to contact TCL for assistance.
Replying a couple years after this was posted, but just wanted to say this was the most helpful response. I did not know about the thing where you can see the IR signal using your phone camera, that's pretty neat! And it showed that in our case for whatever reason our battery-eating remote has the IR constantly on at a low level, and it does not appear to be from a stuck button. Each button I tried made the IR glow much brighter, and none of them seem to be sticking. Our other Roku remotes are completely dark when no buttons are pressed (and of course don't go through batteries so quickly).
So it appears to be just a defective remote. For now we'll pop a battery out when we're not using it and I'll try to find a replacement. Thanks for the camera tip, made diagnosing the problem easy!
