Discussions

[LCJSTONEWORX]

Hello

I updated the system as required but still crackles. Please advise. 

[RokuJohnB]

Thank you for the update, @LCJSTONEWORX!

We have sent you a private message here in the Roku Community.

We'll wait for your response.

Thanks,
John

[Claytoon]

Have also been experiencing the blown speaker crackle for awhile now, and with all the bass in 3 Body Problem, it's even more noticeable now.  We never play our speaker loud, it's in the bedroom, but is somehow blown and distorting.  Updates checked and applied often.

Model - 9102R - Roku Streambar

Serial Number - YL008A692493

Sofware Version - 12.5.5 build 4174-95

Device ID - 2A10C8692493

Thanks

[RokuJohnB]

Hi @Claytoon,

Greetings from the Roku Community, and thanks for raising this concern directly with us!

We would like to know more about the issue that you had with the Roku streambar. Could you elaborate on the troubleshooting steps that you have taken so far? Is this happening on all channels and contents, or is it isolated? (Specify)

We look forward to hearing from you soon.

Thanks,
John

[Claytoon]

We have tried unplugging and replugging both power and HDMI cables, system/factory reset and running system updates.  It does it at all volumes and on all apps/channels.  I've tried different HDMI inputs on the TV from the roku, but that shouldn't matter.  I tried to find a way to bypass even using the speaker to at least use it as just a Roku device with TV sound, but that does not appear to be an option.  I even shook it a little to see if there is debris in it, as I saw a youtube video of someone finding broken pieces of plastic inside of it, but I did not hear anything moving around.

[RokuJohnB]

Hello @Claytoon,

Thank you for keeping us posted here in the Roku Community!

We appreciate your effort in troubleshooting the issue, and we would like to gather more information. Can you please provide the following information below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
John

[Claytoon]

Model - 9102R - Roku Streambar

Serial Number - YL008A692493

Sofware Version - 12.5.5 build 4174-95

Device ID - 2A10C8692493

GC version - 11.1.25

Tracker / Issue ID - 93-127-588

[RokuJohnB]

Hi @Claytoon,

Thank you for the additional information!

We have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,
John

[mwaldrep]

Has Roku come up with any fixes for this?  I got my Streambar Pro in February, and it crackles a lot, and the sound often drops out to nearly nothing, just like everyone else here.

Model:  9101R2

Software Ver:  13.0.0 / build 24020-95

Serial #: YL002L550220

Please let me know if there is anything I can do short of throwing it in the garbage.

[RokuJohnB]

Hi @mwaldrep,

A warm welcome here in the Roku Community, and thanks for letting us know!

We understand your sentiments regarding the issue you are experiencing, and we would feel the same way. We will work with you to know what went wrong so we can assist you further. Can you please provide the following information below?

• When did the issue start?
• What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,
John