Discussions

[Charleyw]

Any help? Support?

[RokuDanny-R]

@Daendric

Thanks for the post.

If you are already in touch with our Support team, we would recommending continuing to work with them as they would best be able to assist you moving forward.

Thanks,
Danny

[RokuDanny-R]

@Sltcyfc

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[RokuDanny-R]

@Leclue @KB-VB @Charleyw @Callyc4 @Knique0

Thanks for the posts.

I have passed along the information you have provided to our Support team. They will follow up and assist you.

Thanks,
Danny

[Terral90]

I am having buzzing on my Roku streambar

Model: 9102X

s/n : 2A10A7880550

Thanks

[K4lilly]

I am on my second Roku stream bar after my first one was replaced due to sound distortion. I had my second one for a little over a week, and then it too started to act up with the same distortion. I have held off on submitting a case because I wanted to try getting an updated television as the one that I had did not support arc so I had to use an optical cable. I thought that maybe not as good a connection and that could cause some distortion. I got a new TV for Christmas we just tried it out yesterday and same problem I have also tried replacing the HDMI cord.

Model 9102R

SN: YL0032336317

BUILD: 4210.95

V: 10.5.0

[Ellisphotos]

Hello - I have changed HDMI cables several times and nothing changes. My sound is muffled then will become bright again and then back to muffled. Details as follows:

Model Number: 9102R

Software Version: 10.5.0:4210

Serial Number: YK00EK378976

Thanks

Richard 

[mmando]

Having same issues - and I have tried troubleshooting suggested

here's my system info

Model: 9102R

Serial Number: YL0085357885

SW: 10.5.0

Build: 4210.95

[RokuDanny-R]

@Terral90 @K4lilly @Ellisphotos @mmando

Thanks for the posts and providing us with your device information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[paulfuhr]

I was loving my streambar more than life itself. Never play it loud. Bought it in September 2021. All of a sudden, it's crackling and put out a blown-speaker sound. I'm heartbroken. 

My model is 9102R 

Serial #: YL001N336300

Software version: 10.5.0 build 4210-95

Device ID: 2A1091336300