Discussions

[RokuMary-F]

Hi @VMLeyva85,

Welcome to the Roku Community!

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team to assist you further in this problem. Kindly provide us the serial number/device ID of your Roku device by going to Settings > System > About.

Keep us posted with the details.
 

Best regards,
Mary

[Cmrath61]

Roku has provided a replacement unit last week. Please close this thread. Thank you.

[elderdt]

Does this mean that I will be getting one shipped to me? Do you have my address?

Thanks.

[RokuKariza-D]

@elderdt

Please reply here with the serial number of the affected Roku device. It can be found in Settings > System > About. Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[Jshayes100]

Same issue here:

model: 9102R

s/n: YL006C168855

[RokuKariza-D]

@Jshayes100

Thanks for the post.

Could you tell us first specifically about the issue you're experiencing? I'll be able to further assist you from there.

All the best,
Kariza

[Jshayes100]

Static when bass in turned on. Ive tried a system reset, and have gone through every setting. 

[RokuKariza-D]

@Jshayes100

Appreciate the prompt response.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[VMLeyva85]

S/N: 2A10C7545145

Thank you. 

[RokuKariza-D]

@VMLeyva85 

Thanks for the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza