Sorry if this is a duplicate post. I just want to get through to customer service.
I purchased my Streambar August 26 2021 from Amazon, and it worked fine for just over a month. Around the beginning of October, we started getting a background static, which within 2 days worsened into completely choppy audio, with constant dropouts. This occurs on all of about 10 different channels. I have connected both direct Ethernet cable and wirelessly. No difference.
Of course this was just past the Amazon 30-day return window.
We accessed numerous posts on this board, it actually seems to be a known issue. Over a couple weeks time, we troubleshot this constantly. Tried the dozens of suggested fixes including factory reset (twice), upgrading HDMI cable, power surge protection, etc. The only action that had any impact was on the resets. After each reset it would seem fine for a day, then it would again progress from static to fully distorted.
Several posts on the Soundbar Static thread talked about contacting Customer Support. But I have not been able to find a link directly to CS without posting this new, and hoping someone responds.
I am fond of the Roku brand. I have had 3 different devices between mine and those I set up for my parents. I want a resolution to this. Due to the number of posts, this does seem to be a chronic issue, and Roku should provide accommodations to this. This StreamBar is not just a 20-buck set-top box that I would write off and toss if it went bad.
Re: Bass Distortion on Streambar, plus, lower volume from the right side speaker
I also just starting experiencing this about 2 weeks ago while I was still on software version 10.0. I was hoping the update to 10.5 would solve it but it appears this is a speaker quality issue not software since it happens in more than one app and the update had no effect on the distortion.
9102R – Roku Streambar
10.5.0 BUILD 4191-95
Tracker ID 79-431-965
Steps to reproduce, launch Prime Video (I’ve also experienced it in Vudu and HBO Max) and find any movie with heavy bass (I tried Avengers: Endgame for purposes of the tracker but also found it in many other movies), turn on Bass Boost or even set bass to Normal, turn Volume up to at least 16/17 then be disappointed in your less than a year old Streambar.