Discussions

[elderdt]

Serial Number is YL00AS012556

[RokuKariza-D]

@elderdt

Thanks for the reply.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[jeff1924]

Same issue. Streambar bought in June 2021 has now become almost unusable. Issue started 3 days ago and has become drastically worse. MN: 9102R SN: YL002H948708 Software Version: 10.5.0.4210

[RokuKariza-D]

@jeff1924

Thanks for reaching out!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[mjones2794]

I was reading replies and I am having the same issues in regards to static, and it seems to be something with the Bass settings. I also have a ROKU Smart Soundbar and have connected to the TV the Streambar was connected to. No issues. I connected the ROKU Streambar to the TV where the Smart Soundbar was. And again, I got the same static distortion. So it is definitely something with the ROKU Streambar. I am going to contact ROKU and explain the issue. All I am looking for is an exchange of this one for a new one.

@RokuDanny-R 

I was wondering if you could also send my information to the Support team as well. I would really appreciate it.

Model: 9102X
FCC ID: TC2-R1038
IC: 5959A-R1038
Serial #: 2A1119868986

Thank you!

[RokuDanny-R]

@mjones2794

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[mjones2794]

@RokuDanny-R 

Thank you so much! Quick question: Is this issue very prevalent or at least to an alarming number that would cause ROKU to issue some type of "recall"?

[Dkell]

Same audio problems as everyone else. Streambar 9102R purchased in November. Any solution?

[RokuKariza-D]

Hey @Dkell

Thanks for bringing this to our attention.

Please reply here with the serial number of your Roku Streambar. It can be found in Settings > System > About. I'll be able to further assist you from there.

All the best,
Kariza

[Dkell]

SN from label - 2A117H118899