Discussions

[tjglw21]

I have a Roku soundbar (Model 9101X) that is less than a year old that disconnected from my onn Roku TV and won’t reconnect. it won’t even enter pairing mode, as every time i try, it goes from yellow to white for a few seconds, then to green. no blinking or pairing mode at all. 

additionally, when i click on the arc input from the home page, the Roku bubble letters will pop up for ~20 seconds like something is loading, then quit out on itself and go through that loop. every now and then, it will go to the purple recovery mode screen and asks me to click “Continue” but alas, that button seems to be unclickable by any button on the remote.

I have tried everything, including: 

• factory reset audio
• pairing through ARC 
• checked CEC settings
• factory reset soundbar 
• unplugged all hdmi and tv and plugged back in 
• complete factory reset on the TV 
• unplugged soundbar multiple times

+ just about any other suggestion found in articles and other people’s posts. my TV’s software is up to date, my remote batteries are brand new, this soundbar has never been connected to any other TV or device. absolutely nothing is working. 

[RokuEmmanuel-D · Accepted solution]

Welcome, @tjglw21.

Thanks for reaching out here on the Roku Community!

We understand that you're having difficulty connecting your Roku Soundbar to your Roku TV, and we want to assure you that we are here to assist you. 

• Restart the device: We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
• Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure your device runs the latest software version. If there are any updates available, proceed with the installation.
• Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
• Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

Please let us know if you need more help.

All the best,
Emman