Hello! @Zilla51,
Thank you for posting here in the Roku Community!
We appreciate you for contacting us regarding your Roku Smart Soundbar. We are glad to help you.
Movies and television shows can have a wide range of sounds but using the volume modes lets you enjoy a more even listening experience. Switch to Automatic Volume Leveling to hear more consistent audio levels across various types of entertainment, making it less jarring when a commercial comes on or while switching channels. Use Night Mode to lower the volume level for louder scenes and boost it for quieter ones, letting you watch late-night TV without disturbing others.
You can enable volume modes from the options menu by pressing Star *during video playback. For more help, read the detailed article about using volume modes on your Roku device.
When troubleshooting other audio playback issues such as clicks, pops, audio drops, intermittent stops/starts, or synchronization issues; you should first determine if the behavior only happens when playing a particular movie, TV show, or other piece of content.
- Stop playback of the title that you are watching when the audio issue is heard.
- Try playing a different title from the same streaming channel (e.g., Pandora, The Roku Channel, Hulu) or external device (e.g., cable set-top box, Blu-ray player, game console).
If the behavior does not continue when playing the second title, the audio issue is specific to the original title. Contact the service provider to report the problem, or try replacing the media content (e.g., DVD, Blu-ray disc, video game disc). If the audio issue is present when playing both titles, continue to the next steps:
- Press Home on your Roku remote
- Launch a streaming channel. If you were watching a streaming channel when you heard the audio issue, be sure to launch a different channel
- Try playing any title
If you no longer hear the audio issue, the behavior is specific to the original streaming channel or external device. You may need to remove the streaming channel and add it back to your TV, or reconfigure or replace the external device.
If you hear the audio issue when playing content from more than one streaming channel, or from a streaming channel and an external device, test that the behavior is isolated to your Roku wireless soundbar using the steps below.
- Unplug the power cable from your wireless soundbar to power it off. You can also go to Settings > Audio > Soundbar to temporarily disable your wireless soundbar.
- Open the streaming channel you used for testing in step 4 above and try playing the same title from step 5. You should now only hear audio from the built-in speakers on your TV.
If you continue to hear the audio issue, try powering off your TV and test again after it powers back on. If the audio issue only occurs when sound is coming from your Roku TV Wireless Soundbar, move to the next section here to continue troubleshooting.
Thanks,
Arjiemar
Arjiemar
Roku Community Moderator
