Discussions

[AirJunky]

I have a Streambar Pro (9101x), 2 Roku wireless speakers in front, 2 ONN wireless speakers in back and a Roku wireless subwoofer. It's been working great for some time (years) till recently. Currently running 14.1.

I'm not sure when this started exactly, but I noticed last night that none of the wireless speakers were working. I verified power on everything, attempted to reconnect and even though the speakers play the pre-recorded message fine, they never reconnect. I dropped all the speakers in the setup app, attempted to reconnect, nothing. I did a factory reset on the sound bar and attempted to reconnect, still nothing.

Anyone have any idea what happened? Or suggestions as to what I try next?

[AirJunky]

I tried to do the speakers setup again. Starting the process in the Streambar triggered the pre-recorded message on all 4 speakers. Then it says "Updating speakers" and starts spinning. But then I get the "Unable to pair" message.

[RokuEmmanuel-D]

Hi, @AirJunky!

Thanks for posting here in the Roku Community, @AirJunky!

We understand you're experiencing trouble pairing your Roku Wireless Speakers to your Roku Soundbar. We'd be more than glad to be of assistance. 

Have you tried Factory Resetting your Wireless Speakers to see if that re-establishes the connection? To ensure no troubleshooting steps are left undone, refer to this support article: How to Factory Reset your Roku wireless audio device.

Also, you may review the key points below as to why your Roku Wireless speakers are not updating:

• The internet is disconnected: Each speaker must receive a unique update, meaning an internet connection is necessary for the duration of the pairing process. Check the connection, and restart the pairing process when your Roku host device is connected to the internet again. If the behavior continues, review the tips for improving the wireless connection.
• Pairing mode was exited: Review the instructions for setting up your Roku wireless speakers, and when ready, restart the pairing process and wait until it completes.

You may find helpful tips in this support article: How to resolve issues pairing your Roku wireless speakers.

Please let us know if this works for you.

All the best,
Emman

[AirJunky]

I reset all the speakers in the app once. They no longer appear in the Roku app. I have also done the holding the Reset button down for 10 seconds (after about 3 seconds, the LED starts flashing). The speakers will play the pre-recorded message giving this website for more info, but they don't connect when I go thru the process in the Roku app. 
I also did the factory reset of the Streambar thru the Roku app. It setup fine, connects to the internet thru my wifi fine, downloads all the apps I have in my account fine, and sounds great. But does not reconnect to any of the speakers or sub. 

[RokuEmmanuel-D]

Thanks for keeping us posted, @AirJunky!

Have you also tried connecting your Roku Streambar Pro to an alternative network such as a Mobile Hotspot? If not, we would highly recommend doing so to see if that makes any difference.

If the issue persists, we'd like to take an even closer look into this matter and investigate further. We would appreciate it if you could provide the following details,

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• A short video clip.

We are looking forward to hearing from you. 

Regards,
Emman

[AirJunky]

I connected to my cell hotspot and tried connecting the speakers again. Same issue. 

Attached are screenshots of the info you requested.

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @AirJunky!

We genuinely value the time and effort you have taken to gather and provide all the necessary information for us to conduct a more thorough investigation. Rest assured that we'll forward this over to the relevant team and thanks for bearing with us in the meantime. 

We'll make sure to update this thread once a resolution has been provided.

All the best,
Emman

[AirJunky]

BTW, I am a Beta user too. No idea if this is a Beta version acting up or not.