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WaldenPond
Newbie
yesterday

Roku Pro Series TV Random Freeze & Reboot

I have a new 65" Roku Pro Series TV and the system will randomly freeze with a irritating buzzing sound, then the Roku system restart/reboot. It is very random. At times we can go watch a 2 hour movie with no issues, or have it happen with a within a few minutes. 

This has occurred with more than one app, on Tube TV and with gaming via HDMI.

We have a strong internet connection and I have done a system reset, yet the random freezing of the screen is still occurring.

I am hoping someone can provide suggestions or solutions. Or should I make a warranty claim?

#Roku Pro Series TV

 

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RokuJohnB
Community Moderator
Community Moderator
yesterday

Re: Roku Pro Series TV Random Freeze & Reboot

Hi @WaldenPond,

Welcome to the Roku Community!

Please be aware that we have passed along your information to our Support team, who will contact you back regarding your concern.

If there's anything else that we can do to assist you, keep us posted.

Thanks,
John

John
Roku Community Moderator
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