Discussions

[juanimoli]

Hi! I bought a Roku 4k Express in USA and tried it out there and worked perfectly. When I came back home to Argentina, plugged it and any channel in Roku TV shows a black screen and Roku Channel content does not load at all. Netflix and other apps works perfectly.

Things that I tried:

- System restart and wait 10 minutes

- Factory reset

- Different display settings such as type and referesh rate

- Different HDMI and USB ports and cables

- Plug the USB directly to a power source rather than the TV

Could it be a regional issue? Shouldn’t it work as the same in the USA?

[renojim · Accepted solution]

It's a regional issue:

"Note: The Roku Channel is currently available in the United States, Canada, and the United Kingdom on Roku streaming devices, web, and mobile, and in Mexico on Roku streaming devices only."

https://support.roku.com/article/360007223934#!

Note that you may have other problems trying to use a Roku device that was set up in the U.S. outside of the U.S.  If you do, you should factory reset your Roku device, create a new Roku account in Argentina, and link the device to the new account.

[juanimoli]

Thanks. I thought it would work as there isn’t any region or country setting in either Roku or account

[ElProfeYeo]

Saludo .
Me pasa lo mismo .
Estoy en la República Dominicana 
Anteriormente funcionaba perfectamente el live streamer pero ya dejó funcionar hace un tiempo.
La tv está configurada con una cuenta de Mexico.