Hi @LetyG,
Welcome to the Roku Community!
Thanks for letting us know about the behavior you've experienced with your Hisense Roku TV and the steps you took to resolve it.
We'd be more than happy to investigate this further, but we need more details to determine whether there are any options we can investigate.
- When did you notice the issue start?
- Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
- Are you receiving error messages or codes when accessing the channel?
- Does the issue occur on a specific channel while streaming or throughout the Roku platform?
- What troubleshooting steps have you taken so far to resolve the issue?
With more detailed information, we will be able to assist you further.
All the best,
Chel
Jecheal R.
Roku Community Moderator