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Fitzy147
Newbie

Roku Express drops WiFi on a regular schedule

My Roku Express that is literally only 4 foot from the router has started to drop wifi signal at regular intervals over the last few weeks. I have restarted, restored factor defaults, updated etc but it still drops wifi at least twice a day and always at a quarter to an hour (especially 9:45PM PST). If I'm not actively using it, I don't know if additional drops happen. I have also reset my router and ensured that it is at peak signal strength. 

Additionally, when I check the connection it always immediately connects to the router and says it had great signal strength. 

I have another Roku Express on a different level and a Roku Stick also right next to the router, neither of these are experiencing similar problems. 

Does anyone have any ideas what I may be able to do to fix this. 

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RokuJohnB
Community Moderator
Community Moderator

Re: Roku Express drops WiFi on a regular schedule

Welcome to the Roku Community, @Fitzy147!

Thanks for letting us know about this issue you had with the Roku Express since it keeps disconnecting from your W-Fi, and we appreciate the troubleshooting steps you have taken so far. We would like to gather more details to investigate further. Can you please provide the following information below?

  • Did we recently make any changes to your network or network provider?
  • Do you have cellular data so we can try connecting your device to your hotspot?

With detailed information, we will be able to assist you further.

Thanks,
John

John
Roku Community Moderator
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