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palatisa1
Newbie

Remote won’t connect, device isn’t connected to wifi

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I recently got a new used tv and was hoping to use my old Roku device with it. I plugged the Roku streaming stick+ into my tv and the Roku screen came on, but the remote wasn’t working with it and says it is not connected on the top right. I assumed it was the batteries, so I replaced the batteries. However, now the remote isn’t connected to the Roku device and my device isn’t connected to my wifi. I don’t know to connect my device to my wifi without a remote, or the remote to the device without a wifi connection. Can anyone help?

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renojim
Community Streaming Expert

Re: Remote won’t connect, device isn’t connected to wifi

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You can't connect it to Wi-Fi without a working remote.  If your stick came with a USB cable with a "bump" in it, the remote won't work if you're not using that cable.  To pair your remote:

How to set up your Roku® voice remote | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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renojim
Community Streaming Expert

Re: Remote won’t connect, device isn’t connected to wifi

Jump to solution

You can't connect it to Wi-Fi without a working remote.  If your stick came with a USB cable with a "bump" in it, the remote won't work if you're not using that cable.  To pair your remote:

How to set up your Roku® voice remote | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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