Discussions

[Pandadad]

When watching OTA/streaming channels on my TCL roku tv I bring up the default all channel guide, arrow over to the left channel name column, hit the * and switch to ‘recents’ (PLEASE bring back selectable Favorites instead). 

The all channel grid comes back up starting from the second to last channel I was watching and I can hear the audio switch to that channel for a couple of seconds before reverting back to the channel I am currently on.

At this point the grid freezes.  I cannot arrow over, up or down or even change the channel grid view back to ‘all channels’

I have to exit the listings and from whatever show I am watching can now only change channels using the up/down arrows on my remote. 

To be able to use listings in any way again I must completely exit out of the Antenna TV or whatever channel I am watching to start again from the Roku Home Screen. 

Anyone else having this problem? I’ve been seeing everyone’s similar hatred of the ‘recent channels’ and issues with it; why isn’t Roku addressing this?

Does roku voice control allow changing directly to the channel?

My Roku is up to date. 

TCL roku tv model 7121X

Software version 10.0.0.4209

[RokuDanny-R]

@Pandadad

Thanks for the post.

If you are unable to resolve the issue, can you please provide us the following information:
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-screenshot of the issue

Once we have this information we will be able to pass it along to the appropriate team for further investigation.

Thanks,
Danny

[cwcheese]

@PandadadI have been directing comments at Roku Dev for past few days and it appears they fixed the freeze problem last night, at least on my Roku TV. 

I'll paste a thread you can read of my comments below:

https://community.roku.com/t5/Discussions/Live-Channel-Lineup-Has-Changed/m-p/714173#M20587