Hi @dolesko,
Thank you for contacting the Roku Community! We appreciate you taking the time to inform us about this issue, and we are here to help.
To assist you effectively, please provide the serial number of your Roku device or TV. This information can typically be found printed on the side or back of the device. Additionally, we would like to know which specific remote you are using. If you're unsure, you can find guidance on identifying your Roku remote here. Is this the original remote that came with your Roku device?
We would also appreciate it if you could share when you first noticed this issue and any troubleshooting steps you may have already attempted.
As a preliminary troubleshooting step, we suggest unplugging your Roku TV from the outlet for about 10-20 seconds before plugging it back in. This simple action can sometimes make a difference.
Thank you for your cooperation, and we look forward to assisting you further.
Best regards,
Jharra
Jharra Q.
Roku Community Moderator
