Discussions

[delelise]

I am having a problem with my Roku 4k TV (specs below) with the audio output. The audio will start out at a normal volume, but once opening an app (any app) it suddenly drops very low. For example- if I restart the roku and the volume is 18, once I open an app I have to turn it up to around 25 for the same volume and it affects the volume outside of apps as well (i.e. home screen & menu sounds). 

It looks like there was a support thread from 2024 on this issue, but there was no real solution offered beyond basic troubleshooting. 

I have tried resetting the audio settings, which doesn’t fix it. I have tried restarting it which fixes it temporarily. I have also tried factory resetting the TV, which again just temporarily fixes it. 

Not sure what to try next other than see if I can get the TV replaced. 

Specs-

Model- 43R4AX

Hardware ID- G845X

Software version- 14.1 (up-to-date)

Device ID- S0NR448TWYUX

All audio settings are at default and I am using the TV’s speakers, no soundbar or external speakers. 

[RokuRiamie-D]

Hey @delelise,

Thanks for posting!

We get that you're having trouble with the Roku Select Series 4K TV, which volume suddenly lowered. We'd like to coordinate this with our team.

Can you send over the Tracker ID? Just hit the Home button five times and then the Back button five times to find it.

Keep us posted.

Roku Community Team

[delelise]

Absolutely- it’s UX-136-535

[RokuRiamie-D]

Thanks @delelise!

We appreciate your cooperation. Please visit your inbox to further assist you.

Roku Community Team.