Discussions

[RokuJechealR]

Hi @Adventure841,

Welcome to the Roku Community!

We appreciate you for letting us know about the trouble you have with the black screen with sound on your Sharp Roku TV and the steps you took to resolve it.

It's possible that your TV may be experiencing a software or hardware issue that is causing the black screen. Here are a few troubleshooting steps you can try:

Check the input source: Make sure you have selected the correct input source on your TV. You can do this by pressing the input or source button on your TV remote and selecting the input that corresponds to the device you're using.

Check the cables: Ensure that all the cables connected to your TV and the device you're using (such as a cable box or streaming device) are securely plugged in and not damaged. Try unplugging and plugging them back in to see if this helps.

Try a different device: If you have another device available, such as a DVD player or game console, try connecting it to your TV to see if you get a picture. This can help determine if the issue is with the TV or the original device you were using.

Reset the TV: Try resetting your TV to its factory settings. You can usually do this by going to the settings menu on your TV and selecting "System" or "Reset."

Contact manufacturer support: If none of the above steps work, you may need to contact the manufacturer's support team for further assistance. They may be able to diagnose the issue and provide a solution or recommend a repair.

We hope it helps!

All the best,
Chel

[Gbrock]

Stop trying to pass the blame onto the TV manufacturer. This is 100% a Roku problem. It should go away if you do a system restart on the Roku. Someone is going to end up breaking their TV trying to fix it when the problem is with the Roku. Take some responsibility and stop trying to pass the blame. People won't care if an issue happens and the company owns up to it. People get mad when a product malfunctions and the manufacturer just sits there and won't own up to it. 

[Netto]

Did system restart, did not work. I changed my brightness level 3 weeks ago and no problem since

[Gbrock]

The other thing is that when this has happened to me, every other app will work and play video just fine. I love my Roku and have only had a couple issues, one being the black screen issue. I just hate when companies try to pass the blame off on absolutely anyone other than themselves. 

[Lisagoesshoppin]

How do you get to the settings menu when the screen is black?

[Gbrock]

For me only the video goes black. I can still see every menu. The only thing that blacks out is trying to play an actual video. You can still navigate in apps. If you can't see anything then do a hard reset by unplugging it for 30 seconds. 

[marely90]

my tv is a hisense  roku tv and i tried resetting it and unplugging it but nothing happens an the screen remains black and i can hear it i cant see anything on the tv 

[Mal4romcal]

My TV is doing the same thing and it's TCL also. Did u find a solution? 

[mklim]

Same issue. Do we know what the issue is? I found that when I get the black screen (with audio still playing and all the menus still available) I can go to the TV Settings screen (*) , select Picture Off. Once the picture is off (with the actual content still playing ) hit the OK button to turn the picture back on. Once it comes back up, I can see the video that was not showing before. 

[Nreyes00]

My tv when black and a bunch of lines, still has sound. I’ve only had my tv 5 months. Do I get a refund?? Apparently it’s happens to a lot of Rokus and it’s still being sold? That is an issue.