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Re: Roku Streambar Sound Quality Issues

My Roku soundbar has an intermittent sound crack or high and low volume problem. What is the warranty on this unit? The software version is current. 
Ser. #YL00AK410676 


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Community Moderator
Community Moderator

Re: Roku Streambar Sound Quality Issues

Hello! @Lafdean,

Thanks for posting here in the Roku Community!

We appreciate you reaching out to us about your Roku Streambar's cracking sound. We're pleased to assist you.

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:
  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.


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