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bkp
Reel Rookie

ROKU TV asks for pin# and then will not accept it to add channel

I tried to redo the Netflix channel because I needed it to be in my name and a new password. Could not get it to accept it so I deleted the channel and then tried to install it again. It asks for the Roku pin # when I try to add the channel and even though I have the account set to not need a pin # I put the pin in. Then it says that the pin is incorrect and will not add the channel. It is the same on any channel I try to add now. What gives?

 

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7 REPLIES 7
RokuJohnB
Community Moderator
Community Moderator

Re: ROKU TV asks for pin# and then will not accept it to add channel

Hi @bkp,

Welcome to the Roku Community!

We understand that you're having a problem adding Netflix again since it will require a pin. Help is here. Please follow these steps:

  1. Sign in to my.roku.com.
  2. Under PIN preference, select Update.
  3. To set up a PIN, select Create a PIN.
  4. To change an existing PIN, select Change PIN
  5. If you have put in the new Roku pin, scroll down and save changes.

If the problem still persists, you can also check out this link: How to create, reset, find, or delete your PIN for your Roku account.

All the best,
John

John
Roku Community Moderator
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renojim
Community Streaming Expert

Re: ROKU TV asks for pin# and then will not accept it to add channel

@bkp, ensure the email address that's displayed under Settings->System->About is the same email address you're using to log in at https://my.roku.com .

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bkp
Reel Rookie

Re: ROKU TV asks for pin# and then will not accept it to add channel

I have done all of  that multiple times, finally just selecting not to require a pin to add a channel. Nothing changes the outcome.

 

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bkp
Reel Rookie

Re: ROKU TV asks for pin# and then will not accept it to add channel

I have done that and it is the right email. 😞

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RokuCarly
Community Moderator
Community Moderator

Re: ROKU TV asks for pin# and then will not accept it to add channel

Hi @bkp 

Thanks for keeping us posted here at the Roku Community!

Have you tried to perform a system reboot? If not, navigate to your Settings, then select System > System restart.

If the issue persists, let us know, and we'd be more than happy to continue assisting you.

All the best,
Carly

Carly Y.
Roku Community Moderator
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bkp
Reel Rookie

Re: ROKU TV asks for pin# and then will not accept it to add channel

A system restart or reboot. Is this where I have to then redo all the channels and passwords? I am leary of doing that since Roku is not letting me add channels.

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renojim
Community Streaming Expert

Re: ROKU TV asks for pin# and then will not accept it to add channel

@bkp, "System restart" is pretty much the same thing as disconnecting the power and connecting it again.  You won't have to set up anything again.  It's a factory reset that is like setting up the TV all over again.  They are two very different things.

Note that simply turning a TV off and back on accomplishes nothing.  That's why the system restart is so important.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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