Discussions

[Bedfordite]

I was disappointed with the picture quality of my new ROKU PRO TV.  

We must sit directly in front of the screen.  The image fades if viewing from the sides.

Despite setting the picture the same for all inputs, the TV modifies the brightness and contrast unfavorably.

After 2 days of use, the sound failed.  A continuous squalling alarmed us. 

I had to pull the plug to make it stop.

Will the same problems exist if I order a replacement? 

[RokuElmer-H]

Hi, @Bedfordite 

Thanks for your post and we're sorry to hear that you have experienced problems with your new TV. We've reached out directly to get your TV replaced and to get this one back so we can take a look at it, please check your inbox. 

Thank you again for your cooperation and for being a part of the Roku Community. 

Best regards,
Elmer

[Bedfordite]

I have not heard from you, Elmer. 

Do you still intend to replace my television? 

WHEN will this occur? 

WHAT is the procedure? 

HOW do I return the defective unit to you? 

[RokuTakashi]

Thanks for the follow-up, @Bedfordite 

Please check your inbox and see the private message we have sent you. We'll be assisting you further with your concern.

Best wishes,
Kash

[Bedfordite]

Do not replace my Roku Pro Model 55R8B5 television. 

I will be returning it to the retailer.

[Dfresh567]

@RokuElmer-H @Bedfordite @RokuTakashi 

now that’s customer service good to know if that happens to me Roku’s got my back. Also, I’ve been reading a lot about OLED and QLED And by a lot is that I read a few articles And I think the whole standing in front or sitting in front and not at the sides, makes A difference, depending on whether you have an OLED or a QLED But I’m not an expert. I did watch a YouTube video comparing the Roku pro to the Sony new TV and I was seriously impressed by how much better the Roku looked. I might be biased but still