Discussions

[MisterBLK]

Sound problems are not resolved. The volume either goes way up and crackly, or way down. Please fix this.

[joebios01]

<sarcasm>Round 10. Scheduled to go 15.</sarcasm>

@MisterBLK Thanks for reminding them. Contrary to ROKU Support's assertions/assurances: NOT FIXED ☹️🤯

[RokuERey]

Hi @MisterBLK @joebios01,

Thanks for reporting back to us here about this issue with the Direct TV channel audio playback issue.

We understand this is still an issue occurring with other devices and we're sorry for the inconvenience about this.

In this case, we'll need your help in providing the necessary details below that we can use to forward an update to the relevant team.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We'll be looking forward to your update!

Regards,
Rey

[MisterBLK]

Here you go. Now please fix it.

[RokuERey]

@MisterBLK,

Thank you for the update and for these details.

We'll forward this to the appropriate Roku team for further investigation. Once again, we'll keep this thread posted for further updates.

Thanks,
Rey

[Techhound]

You might have the information but you've never fixed a problem!