Discussions

[Mdeegan8]

@RokuJechealR 

I had already posted the info when asked for it about 4 or 5 days ago

Device id S0YUP3T863M

Serial number X020008T863M

Model RK32HN1

Roku Tv HE11X

Version GTC.00R01331A 

That’s all I can get as I can’t get into anything on the tv it’s coming up grey Roku screen then turns back off then restarts and it’s recovering so I can’t get the tracker ID sorry

[Mdeegan8]

@RokuCarly 

Do you have any idea how long this problem is going to last as this is 2wks now and still no further forward. I sent u all the details I could get from the tv but still not heard from u. And Amazon won’t take the tv back because it’s a month over 6months old 

[RokuJechealR]

Thanks for the follow-up, @Mdeegan8!

Please be aware that we have no update to provide at this time, but rest assured, once more information is available, we'll be sure to update this Community thread.

We are working diligently to attend to your concern as soon as we can.

All the best,
Chel

[Mdeegan8]

Guys anyone with the same problems I had with the update contact the place where u bought it as I got a full refund from Amazon because of it 

just thought I would let yous know 

[CrimeJunkie82]

Good luck!  Mine has been stuck on it for MONTHS with absolutely no resolution in sight and absolutely no help from anyone on here...

[Mdeegan8]

How old is ur telly I tried to get communication from here but sat without a tv for over 3wks but contacted where I bought it and they offered a replacement or a full refund