Discussions

[osl7]

yes and for two weeks you've done nothing about it

[RokuDanny-R]

@osl7 

Thanks for the post.

It looks like you didn't finish providing me with all of the requested information in your last post.

Can you please provide us with all of the information so we can pass it along to the appropriate team.

Thanks,
Danny

[RokuDanny-R]

@edged1g @paddy99 @pyrewoman 

Thanks for the posts and information.

I have passed along the information to the appropriate team to investigate further.

Thanks,
Danny

[HisSvt2]

TCL 55S535

roku A119X

serial X00300K4VLP5

9.4.0 build 4200-88

device ID S05NY074VLP5

issue I’d P5-005-779

zip code 60545

live TV guide info missing some channels NBC 5.1 Chicago has no info skips to 5.3 but you can manually channel up to 5.1

signal meter seems broken too for OTA

[HisSvt2]

My post is the information requested by Rokudanny so they can investigate and fix the issue and you should read his post and post the information he requested so the software team can fix this.

[osl7]

and we are now going on week 3 of it not being fixed

[edged1g]

@RokuDanny-R  any update on this?

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

As I stated yesterday, the information provided in this thread has been passed along to the appropriate team to investigate further.

I have no further updates at this time. Once more information becomes available, I'll be sure to update the thread.

Thanks,
Danny

[RokuDanny-R]

@HisSvt2 

Thanks for the post and providing us with you information.

I have passed it along to the team to investigate further.

Thanks,
Danny

[pyrewoman]

Not sure what happened, but Austin 18.1 PBS is back to normal now. Data is showing on the guide  and it tunes to the correct channel when selected. 

Thank you!