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I have experienced the same. I tried reinstalling and other options such clearing the cache but those didn’t work for me. Here is what it did work. I unplugged the roku tv. Waited 10-15 seconds and plug it back. That resolved the issue temporarily. It will fix it for a month or more. I don’t think there is any permanent solution. It looks like this is a Roku issue. They should find a permanent fix. Good luck!
Thank you, thank you, thank you! I did this, and it totally worked! It rebooted just like you said, and I went back to watch the show on Netflix, and it hasn’t kicked me out again!
We have the same issue roughly once a week. Sometimes the steps outlined here work, and sometimes they don't. I'm considering canceling my Netflix account because it's just not worth the headache, and we can't watch what we plan to watch half the time.
what do you mean by the home menu item. I am having trouble on Prime so should I go to something I am watching, and the hit what 5 times. Thanks for the help
There is a button at the top right of the remote that looks like a home and will take you out of all apps to your home screen where you can select any app. Once there then you hit it again 5 times to start then all of the other buttons on your remote in the order in the instructions.
Yesterday Halloween 🎃, Netflix crashed on me 3 times. I did the magic incantation that usually does the trick but for whatever reason, Netflix just kept crashing. I finally gave up and moved on, thinking someone's playing a prank on us. I'll see how today goes and will follow up.
I have totally given up on this thing. I've come to hate everything Roku is and has to offer. Also, if I have to endure another of their horrific commercials I'm going to lose it. Between the crashing and the garbage TV, I'm ready to call my $350 investment a loss and watch for a Black Friday deal on an android TV. It's obvious that Roku is nothing more than a scam hidden behind a product without support. It's also no doubt the reason for these TV's being so "cheap" to begin with.
