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GarrettS1
Newbie

Phillips Roku TV Black screen and snow

My Phillips Roku TV is just about a year old and for the past 2 to 3 months when I turn it on, it will be completely black or full of snow.

I’ve learned that unplugging and letting it sit for a day or to without electricity will allow it to come back.

is there a fix for this? I am very unhappy. I like to come home from work and watch the news or chill with a movie on the weekends but I haven’t been able to do this for the past couple of weeks consistently.

I would Not recommend this tv to anyone.

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Phillips Roku TV Black screen and snow

Hi @GarrettS1,

We understand that you are having issues with your Phillips Roku TV. We're happy to investigate further.

Could you tell us when the issue occurred? Also, have you already tried to perform a hard reset with your TV?

Kindly keep us posted.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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