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[CarterS]

Hello,

I recently purchased the roku 4k tv 65PUL7973/F6 from bestbuy. My Apple Tv 4k connects (at times, but intermittent and sometimes I have to power reboot my Apple Tv to get my roku tv to recognize its on. This is the TVs fault, tested on many different TVs and monitors) but my PS4 Pro never shows as connected, except one time it did and it was all black. This is not my Apple TV or PS4 Pros fault, as I have tested this rigorously on other screens and cables, I can confirm its all good and has to be the TV. 

I have updated the tv, factory reset the tv (once with wifi to install updates and once without wifi to leave it unupdated). I have unplugged the HDMI cables and plugged them back in, same with the TV power. Nothing. This is very frustrating. Please help

[RokuArjiemar · Accepted solution]

Hello! @CarterS,

Thank you for posting in the Roku Community!

We appreciate you contacting us about the HDMI connection issue with your Philips Roku TV. We are happy to assist you.

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

For in-depth instructions when making connections, completing the Guided Setup, using features, or configuring settings; refer to the Roku TV User Guide.

If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer. 

Thanks,
Arjiemar