Discussions

[pmharris]

I bought this tv 12/22 for a Christmas present. After about 30-60 minutes of using the tv for either watching TV or playing Xbox the screen fades out black and the tv can’t be used. I’ve tried switching the HDMI cable, resetting the TV, and unplugging the TV for several minutes. Nothing is working. 

When it fades out we’ve tried to shut it off and turn it back on with no luck. How do I get this fixed? $200 doesn’t come cheap, especially since it’s not even 2 years old. I should add the audio stays on.

[RokuTakashi]

Hi, @pmharris 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this information with us, and we understand how the issue of your Philips Roku TV affects your experience. We're here to help. Let's try some steps in an attempt to address the issue. We'd recommend following the steps below:

1. If the Roku TV is plugged into a power strip/extender, we recommend plugging it directly to a wall outlet.

2. Perform a system restart by navigating to Settings > System > Power (skip if there's no sub-menu) > System Restart.

After you've performed the steps mentioned above and the issue persists, we recommend that you reach out to Philip's support directly and inquire further about the issue you have encountered with their TV. Roku TV manufacturer provides direct support with their TV models, as they only use Roku as their operating system. They'll be able to assist you further with this.

You can reach them at Philips Roku TV Support

Hoping this will be resolved soon.

Best wishes,
Kash

[TrevorPhillips]

Hello, I have the exact same TV I am glad to see someone else has the exact same problem as me. Exact same problem. Was playing Xbox and screen suddenly fades out into blackness and starts showing horizontal lines. I got the tv for Christmas and it didn’t even last a year. I let the tv sit for about 3 weeks gave it another go and nothing. 

[renojim]

When it happens, can you shine a bright light on it and see a picture?  If so, your backlight is failing.  One thing to try is to turn down the brightness, but that may be a temporary solution if it helps at all.  It's a hardware issue, so it's Philips responsibility and I imagine that they won't be any help if it's not still under warranty.

[RokuTakashi · Accepted solution]

Hi, @TrevorPhillips

Greetings, and welcome to the Roku Community. 

We came across your post regarding your Roku TV, where you mentioned that you experienced a dark display on your TV screen and horizontal lines while playing Xbox. 

For this matter, we recommend reaching out to your Roku TV manufacturer's support directly and bringing this to our attention since it appears that this issue is a hardware malfunction, specifically on the TV's backlit display. They'll be able to assist you further as Roku TV manufacturers provide direct support with their TV models, and they only use the Roku operating system as their OS on their manufactured TV models.

For more information, you can find the details to contact them at Contacting Support for Your Roku TV

Hoping that this will be sorted out soon.

Best wishes,
Kash

[pmharris]

I ended up throwing the TV in the garbage. It was a waste of money. I’ll never buy Philips again. 

[MichaelBell]

Is it true, did you actually do it or are you just kidding?

[pmharris]

I did. At the point of posting this it was a paper weight. 

[Brandiwine501]

I have a Philips 32" Roku TV and I fell asleep watching it 2 nights ago, turned it off when it woke me up. Thw following morning I turned it on and I got dark gray screen w a little light, like the YouTube videos that say black screen in title, it's not black like if it was off, unplugged it, etc, nothing.  So when I took it down to locate the hard reset button there r four symmetrical peep hole looking things on the back and I see light, it's a little more bright than the front. B4 disconnecting soundbar I did hear sounds made when using remote.  So I'll factory reset but I believe that effects the OS not the backlight. I've had Hiscense roku tv, & I have TCL roku in LR, the Hiscense blacked out, like when it's off and it was thw blacklist, I was told I'd he better off buying new TV. So I bought the 40" TCL ROKU & the Philips an 4 months apart.  And ALL roku tvs, restart on it own, I'll be in the middle of a show or movie using streaming service and it goes back to home screen, sometimes Over & over again.  I've been told if I want to use Roku to NEVER BUY IT INSTALLED INSIDE TV, instead, buy roku tv streaming device and plug into USB. My Philips tv is just under 2 years old. I'm pissed. I like roku bc of the personalization and the way it works, the ease of use, but I will never buy another one already installed in tv. I'm totally disappointed with Roku. It's not Philips bc ive had issues w 3 different brands.