Channels & viewing

[thaffa]

When I watch sports through the Peacock APP on my Roku TV, colors are washed out. I have reinstalled app, reset/checked router speed, and followed other trouble shooting ideas. Nothing works. It is ONLY peacock app on Roku TV.

color is great on you other TVs. 

very frustrating. Any help is appreciated. 

[RokuTakashi]

Hi, @thaffa 

Welcome to the Roku Community.

We appreciate you for bringing this issue to our attention, and our team would like to gather more information so we can take a closer look at this matter. Kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Photo referring to the issue.

The details we requested are significant as we it will be the basis for reviewing the issue and will proceed to take necessary actions to investigate it further.

We hope for your response.

Best wishes,
Kash