Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Kaylajl100
Newbie

Onn /roku stuck in home and I can’t select anything

My Roku tv is stuck on home and when I try to select anything it jumps back to home. Same with settings. I can’t select anything. Anyone else have this issue? Not sure how to add a video.  I have unplugged several times. Rest internet. The tv is only 2 weeks old

Labels (1)
0 Kudos
3 REPLIES 3
renojim
Community Streaming Expert

Re: Onn /roku stuck in home and I can’t select anything

Unplug the power for several seconds and then plug it back in.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
swinning
Newbie

Re: Onn /roku stuck in home and I can’t select anything

I'm having the same problem. TV is maybe 6 months old. I can watch a couple minutes of something, anything and it goes to black then back to the Roku home channel. Really annoying

0 Kudos
RokuJechealR
Community Moderator
Community Moderator

Re: Onn /roku stuck in home and I can’t select anything

Hi @swinning,

Thanks for posting, and Welcome to the Roku Community!

We'd be more than happy to look into this further. For us to help you better, we will ask a set of questions to isolate the issue:

  • What is your device's OS version?
  • Does the issue happen before or after an update?
  • Are you encountering any error codes or messages?
  • Does the issue occur only on a specific channel while streaming or throughout the Roku platform?
  • What troubleshooting steps have you taken so far to resolve the issue?

With more detailed information, we'll be able to assist you further.

All the best,
Chel

Jecheal R.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.