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[N0vaBlue1019]

My mom and I bought an Onn Roku tv almost a year ago along with the onn sound bar. Today after our wifi came back on after it was off for a couple days, I went to turn on the tv and it wasn’t turning on. The light at the bottom of the tv is off and I instantly tried lots of methods to see if I could fix it. I tried to unplug and replug, changed the batteries to the remote, checked to make sure the outlet wasn’t dead, checked to see if anything was disconnected or unplugged, I even tried the factory reset button at the back of the tv and nothing changed. My wifi was out last month for two weeks due to financial issues so I know the wifi being out spent be the problem. And when I press the power button on the remote I notice the red light on the remote does turn on so the remote isn’t the issue. The outlet isn’t dead and I even plugged the tv into another one close by but the light for the tv still wasn’t turning on. I don’t know what to do anymore, please help.

[RokuCarly · Accepted solution]

Welcome to the Roku Community, @N0vaBlue1019!

Thanks for letting us know about this. We'd be happy to help you contact the proper support. 

Since this is a power issue, it is highly recommended that you contact your TV manufacturer directly for further assistance. Each TV manufacturer provides direct support for its TV models running Roku OS.

You may reach them here: ONN Support

I hope you find this information helpful.

Best regards,
Carly