Discussions

[vulpeZerda]

So I bought the tv a couple months ago and mostly used it as a computer screen. Last night we turned the wifi network on finally to watch stuff on it and it went through an update. halfway through the tv turned off and wont turn back on now.

its an onn. Roku tv from walmart im hoping someone knows of a fix not sure what to do as it worked perfectly fine right before this

[RokuJechealR]

Hi @vulpeZerda,

Thanks for the first post to the Roku Community!

We apologize for any inconvenience this may have caused you regarding the trouble you've experienced with your ONN RokuTV and would like to know more about it and see how we can help, but we need more details.

For us to help you better, we will ask a set of questions to isolate the issue:

• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Are you encountering any error codes or messages while updating the TV?
• What troubleshooting steps have you taken so far to resolve the issue?

For troubleshooting purposes, we recommend to unplug and replug your Roku TV from the outlet for 10-20 seconds to see if there are any differences after doing so.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[vulpeZerda]

So when I turned on the wifi to the roku tv it started an update. The update went through and it turned off the tv now the tv wont turn back on. I have unplugged it for a bit and tried plugging it back in still wont turn on. Tried a different outlet wouldnt turn on. Tried the reset switch in the back and it wouldnt turn on still 

as for the network we have 3 other tvs that use the wifi also and have had no issues. Its just this one. I bought it to use as a secondary monitor for my laptop so I hadnt connected it to the wifi till the update incident but I havent been able to turn it on since then

[RokuArjiemar]

Hello, @vulpeZerda!

We would be happy to investigate further, but we need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar