Discussions

[DaEvanEffect]

They should provide the error code. I hate it for you as well. They shouldn't be having an issue and not give an issue description. Nothing in the "handbook" helps relieve the issue.

[RokuArjiemar]

@Seckamsatou13,

Thank you for the information!

We will forward your concern to the appropriate team at Roku, who will conduct a thorough investigation. In the meantime, we greatly appreciate your patience and understanding as we work to resolve this for you.

Please feel free to reach out if you have any further questions or additional information.

Cheers,
Arjiemar

[Rachelle_79]

Thanks, impatiently but patiently waiting! Thank you

[Jaytv15]

[RokuArjiemar]

@Jaytv15,

Thank you for the information,

We will pass this information to the appropriate team at Roku for a comprehensive review and investigation. Your concerns matter to us, and we want to ensure they are properly addressed.

Thank you for your understanding and patience as we work to resolve this issue. We appreciate your cooperation.

Thanks,
Arjiemar

[AndreArrington]

Was working perfectly fine yesterday 😒 but now apparently stuck in a Recovery Mode loop. I have tried connecting via WiFi, but more often than not get this failed screen. I have also done the USB method, often getting the same failed screen. I have pressed the reset button and am only returned back to Recovery Mode. I’ve tried Factory Reset; same. thing. 😤😡but HEY, I delete everything from the USB but the update file, try again, it actually loads, says “restarting” then loops the onn. Roku screen about eight times…then BOOM: Recovery Mode.

What. The… 🤬

[RokuArjiemar]

@AndreArrington, 

Thank you for the information,

We will forward this information to the appropriate team at Roku for a thorough review and investigation. Your concerns are important to us, and we want to make sure they are addressed properly. 

Thank you for your understanding and patience as we work to resolve this issue. We appreciate your cooperation.

Cheers,
Arjiemar

[Rachelle_79]

I know this takes time, but with a father that has dementia it takes him out of a routine. I see this is an issue with the update and is someone working on it? I see other posts with the same issues? Trying to stay patient, but as a customer this is frustrating. Please help us all out. Thank you! 

[Rachelle_79]

Hi. No one has gotten back to me to get this resolved. 
Thank you @RokuArjiemar @roku

[Rachelle_79]

Still waiting on help for the situation. Obviously, a glitch in the new update. I think most people are.