Discussions

[Belkatem]

😂Like I said earlier in this thread, I have already done all of the troubleshooting recommendations, including this one. Holding the reset button did work, unplugging it did not work, using the remote did not work. The TV is in a continuous, repetitive reboot cycle no matter what I tried. Thank you though.

[RokuJechealR]

Thanks for keeping us in the loop, @Belkatem.

We'll send this to the appropriate Roku team for further investigation, and rest assured, once more information is available, we'll be sure to update this Community thread.

We hope to get everything sorted out soon and appreciate you bearing with us in the meantime.

All the best,
Chel

[Ktgenius33]

None of that troubleshooting worked. I had to throw my tv out and purchase a new one. At this point I won’t purchase another Roku tv because this was a huge inconvenience and all the tech support didn’t work and the warranty stuff was insane. I won’t go through it again!!!!

[loganpleasant]

How can we get you the information you are requesting when the TV reboots as soon as the home screen appears.  We cant get to the settings menu because the TV reboots too fast.

[RokuJechealR]

Hi Community users,

Thanks for bringing this issue to the Roku Community!

Please be advised that we have forwarded your concern to the appropriate Roku team for further review and investigation of the case. This thread will provide an update on further developments in the investigation.

We hope to resolve everything soon and appreciate your patience and understanding while we do so.

All the best,
Chel

[Missjessmarie69]

This is an issue for everyone! We’re all dealing with this issue! It’s frustrating we can’t even watch a show on our new tvs! I’m going to be taking it back and replace it with a non roku tv! Because this is a joke and no one is “fixing” the issue. 

[RokuJechealR]

Thanks for keeping us posted, @Missjessmarie69

Please be aware that we are doing our best to get back to you as soon as possible. As of the moment, our team is still investigating this issue.

We haven't received any feedback yet, but rest assured we will send an update once we have more information to share in this thread.

We appreciate your patience while we investigate this issue.

All the best,
Chel

[loganpleasant]

I was able to get both of my onn. ROKU TVs back to normal by performing a by doing manual updates.

I did this by pressing the reset button on the back for 15 seconds or so.  Then when the TV boots into the pink screen where it wants you to set up a network connection I told it Not Connected. 

I took a picture of the TV info in the lower left side of the screen and went to Roku's website and after giving it the Serial Number and the Roku TV Number I was able to download the update file onto a USB thumb drive. 

When I put the drive into the TV it gave me a message that it recognized a drive with an update file.  The TV then generated a 12 digit number that I had to put in Roku's website and then the website generated a 6 digit number I had to put into the TV.  Then it finally started the update. 

After the update was finished, the TV restarted and worked Ike normal again.  This worked for both my 65 in and my 50 in onn TV's.  

I hope this helps.

[RokuJechealR]

Thanks for letting us know about this, @loganpleasant.

We are more than glad to hear that the issue has been resolved, and we express our gratitude for your patience, effort, and understanding in resolving this issue.

If you have any other related issues that you would like us to address, please let us know.

All the best,
Chel