Discussions

[Douggiie]

Hello, I have - ONN .Roku TV I purchased from Walmart about 3 months ago and now it will not turn on.  I push the remote and the unit will start to come on then restart again, it will continue to do this until I unplug the unit because it will not let me turn it off with the remote or the red button on the unit.  Model# 100044717 with Hardware ID -G891X

I don't know if you have a fix for this issue or a way I can get a replacement unit .

Thanks in advance for your help

[Douggiie]

Hello, this is what's happening with my tv and I have tried to reboot the system with both the off on buttons and the reset one on the back of the tv.  Nothing has worked and this is a new unit about 3 months old.

[Douggiie]

Hello, I have tried this and it didn't work. 

[Missjessmarie69]

Yep! Same! Mines also about 2-3 months old. It’s done it this whole time. It just freezes and reboots randomly. They still have no solution to fix this. I’ve tried everything! And talked to customer service a million times.

[Douggiie]

I have the same problem and customer support hasn't helped with how to fix the tv as of yet. Crazy this tv is only a couple months old. 

[RokuRiamie-D]

Hi @Douggiie @Missjessmarie69,

Thank you for posting in the Roku Community!

We get that you are also having trouble with your ONN Roku TV, which keeps on rebooting. We have coordinated this already with our Roku-appropriate team for review and they are already working on it.

In the meantime, your patience and understanding are highly appreciated as we work on this issue.

Regards,
Riamie

[Italia11]

Any fixes for this? Mine started doing it this week. We’ve tried resetting to no avail. I’m going to start looking at other streaming players if this doesn’t stop. 

[RokuArjiemar]

Hello @Italia11 and @Jd121rogne!

Thank you for posting in the Roku Community!

We truly appreciate you reaching out to us about your Roku TV. We understand how important it can be to experience issues with getting stuck in a loop, and we're here to help you resolve this.

Did the issue occur before or after the recent update?

We would be happy to investigate further, but we need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

Thanks,
Arjiemar
We look forward to working with you to help resolve this issue.

[Rwschulgen]

After the recent update 11/17 my tv is doing the same thing. When I pause it, it starts playing by itself. It’s in a constant loop…

[Rwschulgen]