Discussions

[Holo]

Having the recovery screen issue. I've tried doing a factory reset and it just sends me back to the recovery mode screen after restarting a couple of times.

Version: C49 30R02892A

Serial Number: X00700GEGKEP

Device ID: S0C9F17EGKEP

Roku TV: D813X

Onn. Model: 100012589

[RokuJechealR]

Welcome to the Roku Community, @Holo!

We acknowledge the information you have provided, and we'll update our team with this. As we work on the issue, we're hoping for your patience and understanding.

Further developments about the investigation will be provided as an update in this thread.

All the best,
Chel

[AliciaHill95]

Tried doing a network reset on my daughter’s Onn Roku TV and now it’s stuck in recovery mode. Will not updated when connected to WiFi and I tried the USB update to no avail. Please help! I don’t have the funds for a new TV!

Version EPF.04E12221A

Serial number X02000SPAXJY

Device ID SOMG60DPAXJY

Hardware ID H507X

onn. model 100012590

[SharonJ]

Hi, my Onn Roku Tv is stuck in recovery mode as well.

version: EGC.02R01385A

serial number: X02000XRXLEX

devices ID: SOTLF44RXLEX

Roku TV: H819X

onn.model: 100058007

I've tried several things to get it out of recovery mode, but nothing, so far has worked. It was purchased August 3, 2024.

[RokuArjiemar]

Hello! @SharonJ,

Thank you for the information,

We have forwarded your information to the relevant Roku team, who will thoroughly investigate the matter further. Our team is committed to working closely with you to resolve this issue quickly and effectively.

In the meantime, if you have any additional details or questions, please feel free to share them with us.

Regards,
Arjiemar

[RokuArjiemar]

Hello! @AliciaHill95,

Thank you for the information,

We have forwarded your information to the appropriate Roku team, who will investigate the matter thoroughly. Our team is dedicated to collaborating with you to resolve this issue as quickly and effectively as possible.

In the meantime, if you have any additional details or questions, please share them with us.

Regards,
Arjiemar

[tonytest]

I know this may sound crazy, but this actually worked for me:
Do the usual hit the reset button for 30 secs or until the the recovery screen comes on.
When it gets to the first page where you choose a language, instead of choosing English
choose Spanish. (I told you it sounded crazy) Try and follow the menus till you get to
the download page. After you update, it should no longer be stuck in a loop. During
the process, it will ask again what language you want and you can choose English if you prefer.
Give it a try, I hope it works for you like it did for me. Good luck 🙂