Discussions

[Nightrider455]

It's the subpar power supply that is trash cheap Chinese components

[Nightrider455]

Just to let you know it is the power supply it's cheap Chinese components power supply you can order another power supply on Amazon but you got to take up the part the TV to get the power supply out to get the number to order the exact same number

[CMB2]

It seems like this is an ongoing issue that they have to be aware of but won’t admit it. I have the same exact model and have had it for 2 years. Was sitting here watching football and then boom, black screen or death. Can hear everything. It’s not a coincidence that there’s soo many people having the same issue 2-3 years In. Onn Roku do better!! 

[RokuJechealR]

Hi @CMB2

Welcome, and thanks for posting to the Roku Community!

We understand you have trouble with your Roku TV having a backscreen but hearing a sound. We want to learn more about this, but we need more details.

• What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
• When did you notice the issue start?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Does the issue occur only on a specific channel while streaming or on all channels on your Roku device?
• What troubleshooting steps have you taken so far to resolve the issue?

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[BMH01]

Same issue100012588

[RokuJechealR]

Hi @BMH01

Welcome to the Roku Community!

We understand you have the same issue as other users with a black screen on your Roku TV. Could you please provide the requested information mentioned above in this thread?

Once we have this information, we can examine this issue more closely.

All the best,
Chel