Discussions

[MoldyPilot]

Hello, has there been any update to this? Thanks!

[RokuMary-F]

Hi @MoldyPilot,

Thanks for following up.

At this time, we have no update to provide but rest assured once more information is available I'll be sure to update this Community thread.

Can we also ask what is the model of your Samsung soundbar?

We are working diligently to attend to your concern as soon as we can.


Best regards,
Mary

[MoldyPilot]

Samsung HW-Q70T. 

[RokuMary-F]

Hi @MoldyPilot,

Thanks for providing all the information we requested and we're sorry for the inconvenience.

We'll share these additional details with the appropriate team for further review.

If you have any additional questions regarding your Roku, please let us know. We will be glad to assist you.


Best regards,
Mary

[astro-pop]

Same Issue for me... Real Buzzkill, kills my sound setup!

here are the details, I would like a downgrade to 11.5 like the other user received, if possible. This makes my device UNUSABLE and is unacceptable. 

Model Roku TCL: 50S435
Hardware ID: C149X
Device ID: S077209PT0M3

Serial #: X000000PT0M3 
OS Version: 12.0.0 / build 4182-93

Issue Tracker ID: M3-210-029

GC version: 9.2.113

Timestamp: 2023-5-26T20:29:01Z

Also my soundbar is an LG SJ4Y, I tested it on an older roku tv and it still worked (no 12.0.0 update!)

Thank You. And please downgrade my TV to 11.5 or whatever version works.

[_gN16-cw]

An update here: Unfortunately downgrading the software did not help. Ultimately fixing this required replacing the logic board (thankfully TCL support came out to do this, free of charge - kudos to them). 

[RokuArvyS]

Hi @astro-pop

Thanks for posting in the Roku Community and providing all the information we requested and we're sorry for the inconvenience.
Please be aware that we have passed along your concerns and information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.
We appreciate your patience and understanding in the meantime.
All the best,
Arvy

[Murderdog]

My sound at has also stopped working.  I had the same specs as the original poster.  65” tcl tv and Visio soundbar.  Do I need to contact roku or tcl?

[RokuERey]

Hi @Murderdog,

Thanks for your first post here in the Roku Community!

We appreciate you reaching out about this issue. It seems like the information you've provided is not enough for us to provide suggestions.

Could you tell us more about this? When did the issue occur? What are the steps to reproduce the problem?

Tell us more about this so that we can look further into it.

Thanks,

Rey

[Euphemysticism]

Hello,

I am experiencing a similar issue with my TCL Roku TV and Vizio soundbar.

The soundbar still plays sound, but it is a stereo signal and eARC functionality is broken (soundbar volume control and powering on/off via the Roku remote).

This began suddenly, with no changes to the hardware, but right after downloading software version 12.0.0. I've factory reset the TV and soundbar. I've tested multiple HDMI cables. Issue remains the same.

If possible, I would also like to have my system rolled back to software version 11.5.

Thank you.

Model Roku TCL: 65R625
Hardware ID: A108X
Device ID: S053Y03XMC5S

Serial #: X003000XMC5S
OS Version: 12.0.0 / build 4182-88

Issue Tracker ID: 5S-263-011

GC version: 9.4.20

Timestamp: 2023-07-02T15:31:25Z

Soundbar Model: Vizio V51-H6