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jras20
Reel Rookie

Re: [OS 11.5] TCL 55S423 Stuck in endless rebooting with firmware 11.5.0 Build 4235-93

Roku still has not done any updates since this one.  My TV still restarts one time and then it's fine.  Getting annoying.  Don't think I'll buy another Roku device unless they can fix this issue.

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RokuMary-F
Community Moderator
Community Moderator

Re: [OS 11.5] TCL 55S423 Stuck in endless rebooting with firmware 11.5.0 Build 4235-93

Hi @jras20,

Saw your post and feedback.

We appreciate you letting us know about this issue with your Roku TV crashing. We apologize for the delay in a solution and We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

  • When did this issue first start occurring?
  • Does the issue only occur on a specific channel or all channels on your Roku device?
  • Do you receive any error codes or messages? If yes, please let us know.
  • Have you tried rebooting your wireless network to see if that resolves the issue you are experiencing?
  • Does connecting to a wireless Hotspot fix?
  • What are the steps to reproduce the issue you are seeing?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

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Re: [OS 11.5] TCL 55S423 Stuck in endless rebooting with firmware 11.5.0 Build 4235-93

After the latest update my TV is now stuck in endless rebooting is there anywhere to download a previous version that I can load with my USB device? It goes all the way to 100% then restarts and just keep rebooting. I've tried everything from factory resetting, unplugging for a while and nothing seems to be working at all. I need to get this fixed now. Where can I download a previous firmware. Thanks.

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Toyota4Life
Reel Rookie

Re: [OS 11.5] TCL 55S423 Stuck in endless rebooting with firmware 11.5.0 Build 4235-93

Hey @JackFlash85 Go to page 1 under my username and see what I had to do and dealt with, the software site is https://tvupdate.roku.com/    it's also good to read through all the pages of this post and see what other have done or run into. If it keeps happening I would suggest buying a streaming stick of your choice and disconnect the TV from the Internet like I did so you won't encounter this problem again and keep the downloaded SW on a USB for future use if needed. 

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