Discussions

[Ivbouys]

Hi Kash,

Please stop right there.

To be clear AGAIN. There is nothing directly wrong with the display itself, but below makes it unusable.

The best way to explain is it is like a computer that gives the splash boot screen then when the OS, which is.... OH WAIT ROKU... Loads it's video driver it fails and doesn't give display. The fact it is multiple "brands" is more than clearly a ROKU issue.

[ChaPre03]

Seriously!

Do you all review the information requested by your other 3-4 moderators before replying with such nonsense? These are not just TCL tvs. These are Onn and Hiesense too. From 43" to 75" tvs. Read The Posts on ALL 37+ pages of this thread. I am overly disappointed & dissatisfied with Roku's response to this. It would be laughable if we all didn't loose money on your product. Stop switching moderators, submit our tickets, and please do not come back in here without a resolution! Resolution, as I said before, equals recall w/ refund, repair (free), or replacement (free). 

[RokuDanny-R]

Hi Community users,

Thanks for posting in the Roku Community regarding the issue you are experiencing with your Roku TV with a black screen.

We would recommend first trying to perform a factory reset on by pressing and holding the reset button on the back of your TV. It's important to make sure you press and hold down the button for at least 30 seconds regardless of what is happening on your screen.

If you are still unable to resolve the issue you are seeing, we would then advise that you contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

This thread was originally opened for an older OS and we will be closing this thread out. Feel free to search the Roku Community for another thread related to the issue you are experiencing, and if none exist, we suggest creating a new thread and describing the issue you are experiencing.

Thanks,
Danny