Same issue. I've restarted the TV, factory reset, tried clearing space, everything. It won't even install. Makes no sense.
Hi @TheATLGoon
Thanks for the post.
We would be more than happy to look further into this issue for you.
Can you please provide us with the following information:
Once we have this information we will be able to pass it along to the appropriate team to investigate further.
All the best,
Irene
You got to be kidding me!!?? This was posted 7 months ago — what did you think?? I’d still be waiting for you to fix my problem?? Boy!! I reset the TV. It’s all good now!!
Tracker ID is W9-449-288
model: Roku TV C172X TCL model 55S21
serial number: X00000XKPVW9
device ID: S0DW718KPVW9
Software OS/version: 10.5.0 build 4198-93 (MFG)
I can't post a screenshot from mobile but it just gives me an error message saying there isn't enough space to install Netflix, and it only happens with Netflix. I can install plenty of other apps fine, and I know there's plenty of space. It's a brand new TV with only a few apps on it. Factory resets and other resets don't fix it. Also of note: every time I turn it on, after the Roku TV splash screen, the screen goes black and occasionally flashes a white box in the bottom left corner that displays MV, ID, P, IDM, and time values. I have to then press the home button to get to the home screen where I can launch everything else perfectly fine.
Exact same issue with TCL 55S21. Please post updates.
Thanks for the follow up and providing us with your information.
Are you experiencing this issue with adding other channels or does this just happen with Netflix?
Please keep us posted and we will be able to investigate further.
Thanks,
Danny
Only with Netflix.
Hi @jrf150
We would be more than happy to look further into this issue for you.
Can you please provide us with the following information:
Once we have this information we will be able to pass it along to the appropriate team to investigate further.
All the best,
Irene
I am having the same issues as listed above. Only Netflix will not install and the white box on a black screen in the bottom left corner when we turn the tv on.
Hi @Smallfri
We would be more than happy to look further into this issue for you.
Can you please provide us with the following information:
Once we have this information we will be able to pass it along to the appropriate team to investigate further.
All the best,
Irene