Discussions

[arturo3002]

I’ve been having trouble with sound every time I switch from Roku apps to Xfinity cable. When I purchased the streambar there were no issues at all. A few months back it started to give me problems with sound. Today it stopped all together. Now every time I want to watch Xfinity cable I have to the tv settings to change the output from sound system to tv in order to hear sound. I have removed the cables, reboot tv and soundbar, unplugged the power source for nothing. Can someone tell me what the problem is.  

[RokuEmmanuel-D · Accepted solution]

Welcome to the Roku Community, @arturo3002!

We understand that you're encountering trouble with your Roku Streambar's audio when switching back to cable. We're here to help. 

Have you tried changing the HDMI cable on your Roku Streambar? We recommend replacing it with a high-speed HDMI cable to see if that improves your experience. You may also try it on a different TV port if that would work.

Please let us know if this works for you.

All the best,
Emman

[rickmendez]

I am having the same issue.  The Streambar works for the Roku app on my Samsung tv but does not work when watching Directv or any other streaming service.

[RokuJharra-Q]

Greetings from the Roku Community, @rickmendez!

We understand that you are experiencing an audio issue while streaming on your Roku Streambar. We would be happy to assist you.

To further assist you with this issue and to determine if the problem lies within the TV or the device, please try the troubleshooting steps below:

• Try a different HDMI cable. You may try changing a different high-speed HDMI cable to see if the audio on your device improves. HDMI Cables transmit high-definition audio and video from a source device to a display device. Thus, a malfunctioning HDMI cable can cause incidents such as these. 
• Try the device on a different TV. To determine whether the audio issue originates from the device itself or the TV speakers, it's helpful to connect the device to a different television. Doing so will allow us to see if the problem persists, thereby isolating the source of the audio malfunction.
• Try connecting the device to a different HDMI port. The HDMI port on the television may also be responsible for the glitch you're experiencing. To troubleshoot this, you might want to try connecting your device to a different HDMI port on the TV. This simple action could potentially resolve the issue and restore a smooth viewing experience.
• Reboot your Roku device. To do that, navigate to Settings > System > Power (If the Power option is unavailable) and proceed to System Restart. 

We would highly recommend trying it to see if that makes any difference. 

Thanks,
Jharra