Discussions

[Dsgbrowncoat]

65S41R I’m and I’m having the exact same issue….so I need to replace my TV for another brand? This tv is irrelevant if I won’t play my console and I’ve followed all the steps on this

[RokuJanadeeK]

Hi @Dsgbrowncoat,

Thank you for bringing this to our attention.

We would like to look into this concern further. Would you mind providing us with more details?

1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. Are there any error messages seen on the screen?
3. A photo or video clip of the said issue.
4. Troubleshooting steps you have tried.

We'll be anticipating your response.

All the best,
Janadee