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zellstar0
Newbie

Hisense Roku TV Setup problem after factory reset

Hi Guys,

I'm encountering a setup problem after performing a factory reset on my 40" Hisense Roku TV.

So what happened was my TV was set up for Store Mode (not the demo Store Mode) - we are using our TV in a hotel.

But after a factory reset, during environment setup, the option to set it up for Store use was gone! Instead, only the set it up as a in-store demo tv option was available.

In other words, when I was asked to choose the environment - there are only 2 options: 1) set it up for home use and 2) set it up as a in-store demo (before that the 2nd option was set it up for store use).

How can i enter the store mode again after that option is gone from initial setup?

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RokuJanadeeK
Retired Moderator

Re: Hisense Roku TV Setup problem after factory reset

Hi @zellstar0,

Thank you for bringing this to our attention.

We understand that you're having an activation issue after performing a factory reset. A photo of the said issue would greatly help us assess this further. Could you provide us with one?

We'll be anticipating your response.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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