Discussions

[tnmlb844]

Starting yesterday no android device can find any Roku devices on my Wi-Fi network. No settings or software updates were installed. Rebooting and reinstalling devices/apps did not work 

Pixel 6A, Roku app version 10.1.0.3169671

H811X Roku TV

Software: 12.5.5, build 4174-EG

Issue ID: 1X-145-709

[Ambelders]

Same issue here. I'm very frustrated 

[ravenjade]

Same here. But apple. I have homekit set up on all devices and laptop. For some reason, my MacBook Pro can no longer mirror to my Roku TCL when it used to just fine. I have HomeKit look for the TV again and also it is. Can I find any devices. If you can't find my iPad, but nothing else so I guess it's a.huh?

[tnmlb844]

Temporary workaround: connected the Roku and Android devices to a backup, 2.4Ghz-only router and they were able to find each other. 

Still need a permanent solution. Creating a static IP for the Roku TV did not work, either.

[RokuJanadeeK]

Hi Community users,

Thank you for reporting this issue to the Roku Community!

We recommend that you try restarting your wireless network and then rebooting both your device and mobile app. Additionally, kindly ensure that the Roku device and app run the latest software. For other troubleshooting steps to connect the Roku Mobile app to your device, please visit our support page: Why does the Roku mobile app not see my Roku® streaming device?

If the issue is persistent, please provide us with the following details:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Mobile information.
• Roku mobile app version.

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee

[Tstewart]

Hi, same here! It's very frustrating when I want to click still watching lol... But what I have found to work is to turn my wi-fi off from my device(phone) with TV app and then back on....then the device shows up fine... It sucks but it works Everytime!

[RokuJechealR]

Hi @Tstewart,

A warm welcome to the Roku Community!

We appreciate you for reaching out for support. Did you try the troubleshooting steps that have been provided above by @RokuJanadeeK? If the issue persists, please provide us with the details mentioned above.

Once we have this information, we'll be able to take a closer look at this issue.

All the best,
Chel