I'd be happy to look closely to see how we can help get you up and running. Here are a few questions here to better understand what you're experiencing: 1. Are you using a Roku TV or a Roku device? 2. Does the issue only occur on a specific channel or all channels on your Roku device? 3. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up? 4. What troubleshooting steps have you taken so far to try to resolve the issue?
If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.