Discussions

[GregM]

This morning 11/4/2022 Newsmax is not working. All I get is "An error occurred: video not available."

Is it just me or are others not working too?

[GregM]

Day 2

Starts up now but freezes frequently.

Need to exit and come back in or reboot the Roku.

Does not freeze during commercials.

[GregM]

My friend wonders if it might be self repairing after election day?

[renojim]

I just tried it and it works for me.  To be clear, we're talking about this channel:

https://channelstore.roku.com/details/bc8d04cca9d01bd7a95ab2e1f9b5278d/newsmax-tv

[RokuMary-F]

Hi @GregM,

Thanks for reaching out to the Roku community!

I'd be happy to look closely to see how we can help get you up and running.
Here are a few questions here to better understand what you're experiencing:
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?
4. What troubleshooting steps have you taken so far to try to resolve the issue?

We also recommend starting to troubleshoot any channel playback issues: How to resolve a channel playback issue | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[GregM]

It's doing it again 11/28/22.

1) Roku Ultra

2) Newsmax

3) No

4) Rebooting the Ultra and also unplugging it

[GregM]

5) Remove app...reboot...reinstall.

Still nothing

[GregM]

Working fine on Facebook.

[RokuKarla]

Hello @GregM

We appreciate your follow up.

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach Newsmax support here

Regards,
Karla

[DanQ]

I'm constantantly getting knocked off of Newsmax, it's the only channel that knocks me off. I have to wonder if someone at Roku doesn't want us watching Newsmax.